Support

Kimberly Bobko

• February 17, 2022 15:19

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Where is the support?  Where is the "live chat"?

HOW DO I KNOW IF ANYONE IS HOME?

frustrating, frustrating, frustrating....

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• Official comment

  

  Krissy

  • February 17, 2022 21:55

  Hi there Kimberly! Live chat may not be available if all of our customer champions are busy assisting other customers. If you're not seeing chat available, please leave a detailed message so that we can get to your concern as soon as possible. We are currently experiencing a high volume of tickets, so SLA times may be a bit longer than usual. We're actively taking steps to get back to our normal times.

  Regarding the need for post-approval, we have found this is needed to avoid our users accidentally posting sensitive information.

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  Kimberly Bobko

  • February 17, 2022 15:20

  And then the post must be "approved". Talk about censorship..

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