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  • Official comment

    Hi there Kimberly! Live chat may not be available if all of our customer champions are busy assisting other customers. If you're not seeing chat available, please leave a detailed message so that we can get to your concern as soon as possible. We are currently experiencing a high volume of tickets, so SLA times may be a bit longer than usual. We're actively taking steps to get back to our normal times.

    Regarding the need for post-approval, we have found this is needed to avoid our users accidentally posting sensitive information.

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    Kimberly Bobko

    And then the post must be "approved". Talk about censorship..

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