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Inbound Lost Reimbursement Cost

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    Jeff

    The buy cost on all customer returned reimbursements are zeroed out by default and should remain that way as buy cost is accounted for in the refund portion of accounting. Unless the disposition is Lost or Damaged Warehouse, reimbursement reversal sometimes, or fee correction, the Buy Cost *should* be 0 because the cost is managed/captured on the Accounting>Refunds page.

    When you mark a refund sellable on the Accounting>Refunds page, we still count the refund amount, but not the COGS as we will remove them from the refund transaction. This is because COGS will be attributed to the next transaction. Otherwise, you would have duplicate COGS on both transactions when you sell the item, doubling up your COGS and making your reports inaccurate.

    Therefore you should mark each return on the Accounting>Refunds page as either sellable or defective based on the disposition Amazon gives you in the returns report, or if you do plan to sell the item again on Amazon even if the disposition is defective (sometimes defective returns are still able to be sold again).

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    Henry Tong

    Hello Jeff,

    Sorry I was not asking about customer returned reimbursements. I asked about inbound shipment lost. These items never reached the Amazon warehouse and were never sold to any customers.

    Thanks,

    Henry

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    Krissy

    Hi Henry! Sorry about the confusion. I created this as a ticket so we can further look into to this. You can expect a response by email.

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