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Ship-from address not populating when converting to Send-to-Amazon

15 comments

  • Official comment
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    Kelley

    Hi there, Adrian! I apologize you are running into this!
     
    Unfortunately, this is not an error we're yet familiar with. After looking into your account details on the backend, it appears the correct address is being submitted.
     
    In this case, I would recommend contacting Seller Support to see if it's an issue within your Seller Central account. If they need any additional information on our end, please let us know and we will be glad to provide it! Additionally, since this is not an issue we have come across before, we would appreciate you sharing the information Seller Central provides by sending us an email at support@inventorylab.com.

    In the future, you might consider using the full workflow in InventoryLab to avoid converting to Send to Amazon altogether. We find this tends to alleviate the majority of the issues that pop up on the Seller Central side. 

    Here is an article that gives you the step-by-step instructions for completing shipments in IL: 
    Box Content Using Feeds - Completing SPD Shipments
      
    I'm so sorry for the extra step! If you have any additional questions or concerns, please don't hesitate to reach back out! 

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    Scott Condon

    Same problem on 3 shipments created yesterday

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    Darryl Gregerson

    I too had the red notice in the the ship from address area of step 1. I just continued on as usual and confirmed in step 2 that the "ship from" address was present, and it was correct. Finished the shipment as usual and printed labels and correct info there as well.

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    Eileen Moulenbelt

    Is there any thing that can correct this?  Can we cancel the Workflow in SC and resend the shipment from IL back to SC?

    Please advise.  Thanks!

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    Andrea

    Hi Eileen Moulenbelt

    Right now, we're waiting for our contacts at Amazon to get back to us on fixing the "Ship-from" address issue. 

    Once Amazon's API is back up and running, you should be able to make a shipment, but we recommend completing it in InventoryLab instead of Seller Central, as you may encounter this issue again until Amazon fixes it on their end.

    For steps on completing an FBA batch in InventoryLab, please check out this link:

    Completing an SPD Shipment in Stratify

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    Katherine Herrin

    I am having the same issue with multiple shipments created today. I have been on phone calls with Seller central Support and they can't help. If I create the shipment in Seller Central it let's me choose an address and that works.

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    William Heydorn

    What is going on this is super frustrating!  

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    Devan Simon

    Any update? Im still having this issue.

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    Brenda Capestrain

    Hello,

    I am having the same problem since Friday 01/26/2024. When will this be taken care of?

    Thanks!

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    Scott Condon

    Has this been fixed yet?

     

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    Kelley

    To clarify, the issue is happening with shipments that are created within InventoryLab, but are then converted to the Send to Amazon workflow for completion, rather than remaining within InventoryLab to complete the shipment.
     
    There have recently been a few changes made to Amazon's API that have made the conversion process lead to several incompatibilities with API-created shipments and their Send to Amazon workflow. Because of this, we strongly recommend that if sellers create their shipments within InventoryLab, they remain within InventoryLab all the way through completion to avoid those incompatibilities and bugs that are occurring on Amazon's end due to the changes they've made.
     
    The Ship-From Address error that sellers are noticing in Seller Central after converting their shipments will occur when the shipment has expiration dates, has hazmat items, or if the shipment was converted before the box contents "success" message appeared in InventoryLab, causing an incomplete transmission to Seller Central.
     
    These circumstances could cause the ship from address error to appear. Amazon's system does not always accept this information on the backend, even if it was transmitted fully and successfully from InventoryLab.

    At this time, sellers seem to be able to push past the ship from address error and ignore it to move forward to the next step if the situation is that the shipment was converted before the "success" message appeared for box contents
     
    However, if there are missing expiration dates or hazmat items, that ship from address error will cause sellers to get 'stuck' at that step with no way to move forward or add in that information retroactively. The only solution for the latter 2 circumstances is to delete the shipment and re-do the shipping plan.
     
    This is a result of the incompatibility of the API functions built out by Amazon and their internal Send to Amazon workflow. We recognize that it is an unfortunate and frustrating downside to API users who wish to create their shipments in InventoryLab but prefer to finish them in Seller Central.
     
    With issues like this steadily rising lately, we strongly recommend that sellers who create their shipments within InventoryLab's platform remain within InventoryLab's platform all the way through shipment completion, as it will eliminate the transmission errors and incompatibilities that occur at the point of converting their shipments. Otherwise, sellers may utilize the Send to Amazon workflow from beginning to end to build their shipments.
     
    Another option would be, if sellers wish to use InventoryLab for submitting their batches with listings, and then export the shipping plan file to build their shipments in Seller Central, as that process would also eliminate the step of converting shipments:
    Uploading a Shipping Plan File Using Send to Amazon
    Uploading a Shipping Plan File Using Send to Amazon (Video)
     
    With that being said, we are still in contact with Amazon in an open case regarding this Ship From Address issue to see if there is any other way to mitigate this issue and make it easier on API users who choose to complete their shipments within Seller Central for any reason.
     
    I apologize if this was not the answer you were anticipating, but I do hope this helps clarify the situation better as to why these issues are occurring. 
     
    To recap, the best solutions at this time are to create and complete your shipments entirely within InventoryLab, or to create your shipments in the Send to Amazon workflow, which can be made easier by importing the shipping plan file from IL.

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    Adom Crew

    Thanks Kelley.  Just want to confirm this issue is ongoing, as I've had it for the last 10 days or so.  Keep us updated on when the API issues get corrected, thank you.

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    Al Byrd

    Has this been fixed yet?

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    Al Byrd

    Apparently it hasn't been fixed yet.  

    we strongly recommend that sellers who create their shipments within InventoryLab's platform remain within InventoryLab's platform all the way through shipment completion, as it will eliminate the transmission errors and incompatibilities that occur at the point of converting their shipments

     

    The reason I haven't done this in the past is that I can not find instructions on how to do this. I've been looking again, but still, no instructions.  Please help

     

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    Andrea

    Hello Al Byrd!

    For instructions on purchasing shipping through InventoryLab, please check out these articles to get yourself back on track:
     

     
    I hope this helps you move forward, but we'll let you know when this issue has been fixed by Amazon.

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