Box contents transmitted incorrectly!

Johnny Flips

• July 16, 2023 03:41

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After completing a shipment in seller central I went to put shipping labels on my boxes and noticed the box numbers didn’t match on two of them. Are used feeds to do the box contents in completed the shipment in seller central. I have no idea how to solve this since it was already transferred to Amazon.

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  Christina

  • July 16, 2023 12:13

  Hello, Johnny! I'm so sorry you experienced that issue with the boxes being out of order for your shipment - that is due to a known bug on Amazon's end wherein the boxes' numbers are not retained after converting the shipment to the Send to Amazon workflow. They've confirmed with us they're aware of the bug but have not released a timeline for when it will be fixed.

  If you experience that issue, you can use the following workaround until Amazon resolves the bug: Boxes Out of Order on Shipping Labels When Using Send to Amazon

  However, if you would like to bypass the issue altogether, you may now choose to complete your shipments entirely in Stratify (InventoryLab's desktop application), all the way through purchasing shipping and printing your shipping labels! Currently, this is available for SPD partner carrier shipments, but our team is working on releasing an update to support non-partnered carrier shipments as well as LTL shipments.

  For help with completing your shipments in Stratify using feeds, here is an article that will walk you through the new process: Providing Box Content Using Feeds -> Complete Shipment in Stratify

   

  If you have any questions or issues with completing your shipments, please feel free to reach out to us at support@inventorylab.com and we'd be glad to take a closer look :)

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