Support for 13-digit UPCs

5 comments

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    Zac

    Hey there! As far as I'm aware Unlisted Inventory should accept 13 digit EANs, I just tested one myself and it showed up as expected. If you could, please submit a ticket to us with details about the items that aren't pulling up and pictures for example barcodes and we'll be happy to take a closer look at what's going on!

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    Walter Julias

    How do I do that discretely without giving away the items? I have a few. And the UPC input (not to find an item, but to store the UPC in the Add a purchase) is where the issue comes up.

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    Vee

    Hey Walter! You're currently reaching out in our community forum where others can see your questions. To make sure your business info is not public to others, we are asking that you reach out through our Support portal instead. While logged into your IL account, go to Support and hit Contact Us to create a secure message to us via our ticketing system. You can include some examples and details about the issue you are experiencing. You don't have to include all of the UPCs, just a few so we can research the issue for you. I hope this further helps :)

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    Walter Julias

    Just sent. Might be a good idea to address the solution (if any) publically though. 

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    Zac

    Thanks! We'll take a look just as soon as we can, and if any information we find needs to be made public we'll be certain to do just that! 😊

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