🚨 Chatbox Issues

 

 

 

 

 

 

it appears this may be related to the language selection in the Chrome browser. Try switching to English to see if that removes the blockage caused by the chat window. 

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Are you experiencing some issues with the chat box appearing on the screen, partially blocking your view?

To resolve this, try these steps before reaching out to support to see if this clears it for you.

 

Clear Your Cache

Steps to do so can be found here:

My Account is Showing Strange Data or Acting Unusual - How to Clear Cache

 

Once you've done that, make sure you completely close the browser, open a new session and log back into InventoryLab. 

If the issue persists, please try opening a private/incognito window within your browser and try seeing if that temporarily alleviates the issue:

 

 

 

 

  
If the chat box disappears in a private session, it definitely points to a browser plugin/extension causing the issue. This would prevent us from testing and replicating it in your account as well. 

Turning off all plugins/extensions in a normal browser window and turning them on one by one should help find the culprit when you have the time to test them.

If you notice which extension is causing the issue, could you please respond with which extension it is and we can update our developers accordingly?

If these steps don't resolve it, reach out to support for assistance.