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Rollo Not Working - IL Print Windows

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Abigail Piner
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If you're using IL Print and find that you cannot print, take the steps below to get up and running again, depending on the issue:

Note: Before beginning, check to confirm that you can print from the Rollo outside of InventoryLab. If it's not printing anywhere, reach out to Rollo Support for assistance before taking the below steps. 

If you're using a Wireless Rollo model, please see- Wireless Rollo Not Working - IL Print Windows

 

Issue: IL Print installation failed

Issue: InventoryLab cannot find IL Print

Issue: IL Print is installed but nothing prints

Issue: IL Print is not connecting or crashes

Issue: Rollo printer cannot be found

Issue: Labels are not printing correctly

 

 

Issue: IL Print installation failed

error.png

 

Cause: Java may not be installed on your computer.

Solution: Download the latest Java software from their website here before rerunning the IL Print setup.

 

 

Issue: InventoryLab cannot find IL Print

Cause: The IL Print is either not installed or the application has been closed

Solution: Install IL Print by running the print setup if you haven't already.

 

After clicking "Download" in the setup steps, the file will then automatically begin to download, which you will see in the lower right corner of your browser.

You're not quite done yet!  Take the next steps to install the download onto your computer:

  • If you do not automatically have downloads set to Open once complete, you can click on the up arrow next to the file and select Open to launch the installation wizard.

    Untitled_Clipping_080318_040247_PM.jpg

    Note: If the download does not appear in your browser bar at all, try navigating to This PC>Downloads and double-clicking IL Print 1.0.exe to open it.
  • Follow the prompts in the installation wizard to install IL Print.
    Windows_Install.png

    In the case that you do not have an updated version of Java installed, you may see an Installation Failed error.  If this occurs, follow the prompts to update your Java software and then re-try the installation.

    Amazon Coretto is also part of the installation for IL Print but should install automatically.

    Screenshot_080218_050755_PM.jpg

    Once you have received the Successful Install message, the IL Print application should be open and running on your computer.


  • Check that the IL Print icon is visible in your system tray, which can be found on the right side of your Windows Taskbar.

    windows_system_tray_il_print_icon.png

 

If you've already installed IL Print, you may just need to open the application so it's running:

  • First, navigate to Windows (C:)>Program Files.  If you using Windows 10, click on the Windows icon, then Documents to get to the file manager.

    Windows_Documents_after_clicking_windows_icon.png


  • Once the file manager is displayed, click on the C: drive:

    windows_10_c_drive_location.png


  • Then click on Program Files.

    windows_program_files_folder_.png

  • In the Program Files folder, locate the IL Print folder and open it.
  • Next, click or double click 'il-print' that is located in the IL Print folder.

    windows_il_print_application_in_folder.png

  • The IL Print icon should appear in your System Tray when it is running.

    windows_system_tray_il_print_icon.png

 

 

Issue: IL Print is installed but nothing prints

Cause: IL Print may not be running on your computer, or may not have been installed correctly.

Solution: Uninstall and reinstall IL Print.

 

First, check to ensure IL Print is open and running on your computer as detailed in the above steps.  You will see the IL Print icon in your system tray (found on the right side of your Windows Taskbar) if it's running.

windows_system_tray_il_print_icon.png

 

If it is running, but nothing is printing from Stratify, try uninstalling/reinstalling IL Print:

  • To uninstall IL Print, fully delete the application from your computer:
  • Log out of Stratify by clicking your name in the upper right corner>Logout.

  • Log back into Stratify and navigate to Settings>Print Settings and click Remove Printer.

    Screen_Shot_2022-03-10_at_1.04.31_PM.png  


  • Click Set Up Your Printer and follow the steps to complete Print Setup in Stratify once more, then try printing a test label.

    Screen_Shot_2022-03-10_at_1.05.17_PM.png

 

 

Issue: IL Print is not connecting or crashes

Cause: The Java JDK may need to be updated on your computer.

Solution: Update your Java JDK using the link below.

 

If IL Print is open on your computer but not communicating with Stratify, or crashes shortly after you open it, you may need to update your Java JDK.  Our team has provided this link to download and install the update for Windows OS:

https://ilab-tools.s3.amazonaws.com/openjdk17.msi

 
Once this is installed, please take the steps above to uninstall and reinstall IL Print to see if this has resolved your issue. 

 

 

Issue: Rollo printer cannot be found

Cause: The properties for the printer may need to be adjusted or the driver may not be installed correctly.

Solution: Check the properties for the printer and perform an uninstall/reinstall to ensure that the print driver is completely installed if necessary.

 

If your Rollo printer is not showing up as an option to select when going through the steps to set it up in Stratify, it's possible that its properties may need to be adjusted as detailed below.

  • Navigate to your computer's Control Panel and click View devices and printers under the "Hardware and Sound" section.

    Screen_Shot_2022-05-05_at_11.26.20_AM.png

 

  • Right-click on the DYMO printer and select Printer properties from the menu.

    Screen_Shot_2022-08-02_at_2.31.02_PM.png

 

  • Under the Security tab, check to make sure that permissions for Print, Manage this printer, and Manage documents are set to Allowed.

    • The easiest way to set this up for all accounts on the computer is to choose "Everyone" under the "Group or user names" section and then check the boxes for the permissions.

      Screen_Shot_2022-08-02_at_2.20.09_PM.png

      Once these checkboxes are selected, click Apply to save the change.
  • Re-run the IL Print Setup in Stratify under Settings>Print Settings>Set Up a Printer.

 

If these settings are already in place or don't seem to make a difference, try uninstalling and reinstalling the Rollo driver on your computer by following the steps below:

  • Navigate to your computer's Control Panel and click View devices and printers under the "Hardware and Sound" section.

    Screen_Shot_2022-05-05_at_11.26.20_AM.png

 

  • Right-click on the Rollo printer and select Remove device from the menu.

    Screen_Shot_2022-05-05_at_11.29.50_AM.png

 

  • When asked to confirm, click Yes.

    Screen_Shot_2022-05-05_at_10.49.26_AM.png

 

  • Go back to the Control Panel and select Uninstall a Program.

    Screen_Shot_2022-05-05_at_11.27.21_AM.png

 

  • Locate Rollo Printer Drivers and click it, then click Uninstall/Change.

    Screen_Shot_2022-05-05_at_11.41.56_AM.png

 

  • When asked to confirm, click Yes.

    Screen_Shot_2022-05-05_at_10.49.26_AM.png

 

  • Turn Off the Rollo printer and unplug it from your computer.

  • Download and reinstall the Rollo driver, located on Rollo's website here. 

  • Once it's installed, navigate back to your Control Panel and click View Devices and Printers once more.

  • Plug in the Roller printer to your computer and turn it back On.  It should show up again under the Printers section at this point.

    Screen_Shot_2022-05-05_at_12.07.04_PM.png

    Once you see the Rollo printer, you can right-click it to check its settings and make any needed changes (such as for Custom Label Sizes).
  • Re-run the IL Print Setup in Stratify under Settings>Print Settings>Set Up a Printer and try printing a test label.

 

 

Issue: Labels are not printing correctly

Cause: Reloading or switching between different label types without rerunning the level identification steps may cause labels not to print correctly.

Solution: Confirm the label type and re-run the automatic label identification with your Rollo printer to make sure it's reading the right label.

 

If your labels don't appear to be printing correctly, or you're getting blank labels in between, check to make sure the correct label type is selected in your Stratify print settings.

A list of supported label types can be found here- Set Up a Rollo Printer Using IL Print

For Windows, make sure you have set up a Rollo custom label to match the label preference you chose in Stratify- Create New Custom Size Labels

 

If that is not the issue, try re-running the automatic label identification with your Rollo printer to make sure it's reading the right label type by following these steps:

  1. Unplug the printer USB from your computer.

  2. Hold down that circle button on the printer until you hear a beep. It should go back and forth as it tries to learn your label.

  3. Once done, plug the printer back into your computer. Check to make sure it is showing as online and ready to print.

  4. Try to print a label from Stratify once more.

Steps to re-run the automatic label identification and a video showing this process can be found in this Rollo article.

 

If you find your labels are not printing clearly, are too dark, or too light, Rollo created a high-resolution driver which performs a series of file enhancements to improve the label clarity.

To install and use the high-resolution driver, see this support article from Rollo with detailed instructions:

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