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Rollo Not Working - IL Print Mac

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Abigail Piner
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If you're using IL Print and find that you cannot print, take the steps below to get up and running again, depending on the issue:

Note: Before beginning, check to confirm that you can print from the Rollo outside of InventoryLab. If it's not printing anywhere, reach out to Rollo Support for assistance before taking the below steps.

 

Issue: IL Print installation failed

Issue: InventoryLab cannot find IL Print

Issue: IL Print is installed but nothing prints

Issue: IL Print is not connecting or crashes

Issue: Rollo printer cannot be found

Issue: Labels are not printing correctly

 

 

Issue: IL Print installation failed

Step_7.png

 

Cause: Java may not be installed on your computer

Solution: Download the latest Java software from their website here before rerunning the IL Print setup.

 

 

Issue: InventoryLab cannot find IL Print

Cause: IL Print is either not installed or the application has been closed.

Solution: Install IL Print by running the print setup if you haven't already and make sure it is running on your computer.

 

After clicking "Download" in the setup steps, the file will automatically begin to download, which you will see in the lower right corner of your browser.

You're not quite done yet! Take the following steps to install the download file to your computer:

  • If you do not automatically have downloads set to Open once complete, you can click on the three dots next to the file and select Open to launch the installation wizard.

    Screen_Shot_2022-03-10_at_10.37.57_AM.png

    Note: If the download does not appear in your browser bar, navigate to Finder>Downloads and double click IL Print.pkg
  • After you open the download, a pop-up will appear that guides you through installing the application. Click Continue to move through the installation process.

    Screen_Shot_2022-03-10_at_10.40.33_AM.pngScreen_Shot_2022-03-10_at_10.43.12_AM.png

    Note: If you do not already have Java installed on your computer, a prompt will appear for you to download Java first. Java is required to continue with the installation.

    Amazon Coretto is also part of the installation for IL Print but should install automatically.

    Once you have received the Success message, you should also see the IL Print icon on your device.

    Screen_Shot_2022-03-10_at_10.43.42_AM.png
    Screen_Shot_2022-03-10_at_10.47.51_AM.png

 

If you've already installed IL Print, you may just need to open the application so it's running:

  • First, click on Launchpad:

    Screen_Shot_2019-12-12_at_12.40.47_PM.png


  • Next, find and click IL Print Service.

    DYMO_Not_Working_-_IL_Print_Mac.png


  • The icon should appear in your Dock.

    Screen_Shot_2022-03-10_at_10.47.51_AM.png

    Once you see it, try running through the IL Print setup steps once more and attempt to print a test label.

 

 

Issue: IL Print is installed but nothing prints

Cause: IL Print may not be running on your computer, or may not have been installed correctly.

Solution: Uninstall and reinstall IL Print.

 

First, check to make sure IL Print is open and running on your computer as detailed in the above steps. The IL Print icon should appear in your Dock if it's running.

Screen_Shot_2022-03-10_at_10.47.51_AM.png

 

If it is running, but nothing is printing from Stratify, try uninstalling/reinstalling IL Print:

  • To uninstall IL Print, fully delete the application from your computer.
  • Log out of Stratify by clicking your name in the upper right corner>Logout.

  • Log back into Stratify and navigate to Settings>Print Settings and click Remove Printer.

    Screen_Shot_2022-03-10_at_1.04.31_PM.png  


  • Click Set Up Your Printer and follow the steps to complete Print Setup in Stratify once more, then try printing a test label.

    Screen_Shot_2022-03-10_at_1.05.17_PM.png

 

 

Issue: IL Print is not connecting or crashes

Cause: The Java JDK may need to be updated on your computer.

Solution: Update your Java JDK using the link below.

If IL Print is open on your computer but not communicating with Stratify, or crashes shortly after you open it, you may need to update your Java JDK.  Our team has provided this link to download and install the update for Mac OS:

https://ilab-tools.s3.amazonaws.com/openjdk17.pkg

 
Once this is installed, please take the steps above to uninstall and reinstall IL Print to see if this has resolved your issue. 

 

 

Issue: Rollo printer cannot be found

Cause: The Rollo driver may not be installed correctly.

Solution: Perform an uninstall/reinstall of the Rollo printer on your computer to ensure that the Rollo driver is completely installed.

 

  • Click the Apple icon in the top menu bar of your Mac and select System Preferences from the menu.

    Screen_Shot_2022-05-04_at_4.24.32_PM.png


  • Click Printers & Scanners.

    Screen_Shot_2022-05-04_at_4.35.24_PM.png


  • Click on the Rollo printer so it is highlighted, then click the - (minus) sign to remove it.

    Screen_Shot_2022-05-04_at_4.49.13_PM.png


  • When asked to confirm, click Delete Printer.

    Screen_Shot_2022-05-04_at_4.37.22_PM.png


  • Click the + (plus) sign.

    Screen_Shot_2022-05-04_at_4.39.12_PM.png


  • Select the Rollo printer before clicking Choose a Driver, then click Select Software.

    Screen_Shot_2022-05-04_at_4.40.56_PM.png


  • Search for "Rollo" and select the Rollo Printer result, then click OK.

    Screen_Shot_2022-05-04_at_4.41.38_PM.png


  • Click Add.

    Screen_Shot_2022-05-04_at_4.43.28_PM.png


  • Confirm that the printer is showing available under the Printers section.

    Screen_Shot_2022-05-04_at_4.44.17_PM.png


  • Re-run the IL Print Setup in Stratify under Settings>Print Settings>Set Up a Printer and try printing a test label.

 

 

Issue: Labels are not printing correctly

Cause: Reloading or switching between different label types without rerunning the level identification steps may cause labels not to print correctly.

Solution: Confirm the label type and re-run the automatic label identification with your Rollo printer to make sure it's reading the right label.

 

If your labels don't appear to be printing correctly, or you're getting blank labels in between, check to make sure the correct label type is selected in your Stratify print settings.

A list of supported label types can be found here- Set Up a Rollo Printer Using IL Print

 

If that is not the issue, try re-running the automatic label identification with your Rollo printer to make sure it's reading the right label type by following these steps:

  1. Unplug the printer USB from your computer.

  2. Hold down that circle button on the printer until you hear a beep. It should go back and forth as it tries to learn your label.

  3. Once done, plug the printer back into your computer. Check to make sure it is showing as online and ready to print.

  4. Try to print a label from Stratify once more.

Steps to re-run the automatic label identification and a video showing this process can be found in this Rollo article.

 

If you find your labels are not printing clearly, are too dark, or too light, Rollo created a high-resolution driver which performs a series of file enhancements to improve the label clarity.

To install and use the high-resolution driver, see this support article from Rollo with detailed instructions:

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