Why is InventoryLab increasing in price for the first time in over 7 years?
As we continue to improve our application and introduce more product features, our plans and prices are changing to reflect these updates and allow us to continue to increase value for our users. Like many companies, we have also had to adjust for factors such as inflation that impact expenses across the board.
What is the Insights add-on?
Insights is our new $25/month add-on suite that will include various advanced reporting tools. The first report in the series is the Restock Report, and there is more to come! For information on the Restock Report, see our Restock Report Overview.
How does add-on billing work?
After September 22, 2022, add-on charges are billed based on the previous month’s status. For example, after your Insights trial, you will be billed $25/month, even on an annual plan, based on the previous month’s Insights access.
What is considered a 'legacy' account?
A legacy user is one who joined InventoryLab in 2013 before our price change 7 years ago. These users currently pay the original InventoryLab subscription price. Those paying the current subscription price are not considered legacy users.
I’m a legacy user, will I keep my rate?
Out of fairness to all of our users, the new plan pricing applies to everyone after the annual legacy user credit has been redeemed.
Why am I receiving a credit for being a legacy user instead of charging me less?
Due to the limitations of our payment processor, we are unable to charge at a discounted rate. Providing a one-time credit in the form of a refund is the workaround we found to enable a lower price. You can expect this refund to reflect back to your payment method within 5-7 business days.
How do I switch to legacy annual as a monthly legacy user?
As a legacy monthly user, you can change to a legacy annual plan and redeem your credit by switching plans within your account before September 22, 2022. Credits will be redeemed on the first billing renewal after September 22, 2022.
What is an employee account?
Employee accounts were previously called subaccounts. These accounts give the main account holder the ability to give access to employees and others while having control over the data others can view.
How do I confirm when my billing cycle renews?
Under My Account>Plan, you will be able to see the date your current billing cycle ends. This is your renewal date.
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