If your labels don't appear to be printing correctly, or you're getting blank labels in between, check to make sure the correct label type is selected in your Stratify print settings.
A list of supported label types can be found here- Set Up a Rollo Printer Using IL Print
If you are using Windows, make sure you have set up a Rollo custom label to match the label preference you chose in Stratify- Create New Custom Size Labels
If that is not the issue, try re-running the automatic label identification with your Rollo printer to make sure it's reading the right label type by following these steps:
- Unplug the printer USB from your computer
- Hold down that circle button on the printer until you hear a beep. It should go back and forth as it tries to learn your label.
- Once done, plug the printer back into your computer. Check to make sure it is showing as online and ready to print.
- Try to print a label from Stratify once more
Steps to re-run the automatic label identification and a video showing this process can be found in this Rollo article.
If you find your labels are not printing clearly, are too dark, or too light, Rollo created a high-resolution driver which performs a series of file enhancements to improve the label clarity.
To install and use the high-resolution driver, see this support articles from Rollo with detailed instructions:
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