Our SLA for support responses is 24 hours business hours, but we tend to get to them sooner if possible. If you've gotten a request for feedback on an interaction you haven't received, check your spam for any emails from our team.
If you're still unable to find it, we can resend the email for you if you reach out, however, you can also check your case log for a response.
To get to your case log, log into Stratify and go to Resources>Case Log.
From there, you'll be able to see all of the tickets opened with support from your InventoryLab account email address.
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