All of your refunds processed through Amazon will show in Accounting>Refunds. Refunds update after the payment disbursement (settlement close) that contains the refund has been received. If you are not seeing any returns please open a support ticket.
This page has the following sortable columns:
- Return Date
- Order ID
- Item Title
- Amazon Disposition
- Order Price
- Return Price
- Cost/Unit Credit
- Net Profit
For all Refunds with a date on or after July 1st, 2019 the Disposition will automatically reflect the Disposition reported to us by Amazon.
Merchant-Fulfilled Refunds on or after July 1st, 2019 will no longer appear on the Refunds page. You will need manage the disposition for them on the Disposition Management page.
Refunds that are marked as Sellable will be given a buy cost credit, since the buy cost will be accounted for with the next sale.
Refunds (Starting with refunds January 1, 2020) that are unsellable, have a disposition reason, and were returned back to your inventory will receive a Cost/Unit credit. We will also add back in the quantity to your inventory until the item is removed to match what Amazon does with the inventory.
Refunds that are unsellable, have a disposition reason, but not returned back to your inventory will not receive a Cost/Unit credit. An example for this is when a customer returns a product that is damaged, and Amazon reimburses you in cash instead of adding the unit back to your inventory. In this case, the Cost/Unit remains captured as an expense with the original sales transaction.
Refunds that are Unsellable, without a disposition reason from Amazon, will NOT be credited the buy cost. Typically this means that the item was not returned back to the fulfillment center, and so the buy cost remains with the original sale. If the item is later received, and Amazon updates the disposition reason, the buy cost will be updated and inventory adjust for refunds starting in 2020.
Note: Unsellable Refunds returned to inventory prior to January 1st, 2020 are not given a credit and inventory is not added back to Inventory. To properly account for these items, you'll need to remove them (which corrects the Inventory discrepancy) and account for the item as mentioned in the Disposition Management Prior to 2020 article.
You can use the Advanced Search button to view your refunds within a set timeframe, or a custom date range. You can export the view that you select. You can also search the report by Order ID, Title, ASIN, MSKU, or by scanning the UPC.
Refund Transaction Details
Clicking on the Order ID will give you a detailed breakdown for the transaction which includes the following where applicable:
- Order Details
- Order ID
- Item Title
- Date Sold
- Date Returned
- Quantity of Item(s) returned
- Income (items in red are negative adjustments, items in green positive)
- Item Price
- Shipping Credit
- Gift Wrap Credit
- Shipping Promotion
- Shipping and Gift Wrap Chargebacks
- Restocking Fee
- Expenses (items in red are negative adjustments, items in green positive)
- Cost/Unit Credit (if refund is marked as Sellable)
- Amazon Referral Fee
- Sales Tax Service Fee
- Closing Fees
- Return Shipping Cost
- Refund Administration Fee
- FBA Customer Return Per Order Fee
- FBA Customer Return Per Unit Fee
- FBA Customer Return Weight Based Fee
- Goodwill Refund - This amount typically reflects what is in the 'Income' section as a negative Item Price adjustment. It does not take the amount out twice, it is just an indication that the transaction was a goodwill refund.
- Other (items in red are negative adjustments, items in green positive)
- Item Tax
- Marketplace Facilitator Tax
- Shipping Tax
- Marketplace Facilitator Tax Shipping
- Gift Wrap Tax
- Fees Section
- Displays all of the Amazon Fees from the Expenses area
- Accounting Section
- Total Buy Cost
- Profit %
- ROI %
Additionally, information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>FBA customer returns once the item is received back at the warehouse.
If you've never managed your refunds and you want to for past dates, in order to properly account for Refunds before July 1st, 2019, you'll need to manually mark the refunds as either Sellable or Defective based on the Amazon disposition from your FBA customer returns report in Seller Central. If the refund is NOT on the report, you would mark it as Unsellable.
For more information on changing the disposition of your Refunds prior to July 1st, see the article: When + Why to Change a Removal to Sellable or Unsellable
After you make the changes to the Refunds page, you will then navigate to the Disposition Management page to make changes to any removals due to refunds in which you disagreed with the Amazon disposition.