Refunds

All of your returns processed through Amazon will show in Accounting>Refunds. Refunds update after the payment disbursement (settlement close) that contains the refund has been received.

If you are not seeing any refunds on this page, please open a support ticket.

IN THIS GUIDE:

Refunds Overview

• Searching Refunds
• Refund Transaction Details

Cost/Unit Credit Accounting

• Refunds Dated January 1, 2020 - Present
• Refunds Dated Prior to January 1, 2020
  • Managing Refunds Prior to July 1, 2019

Refunds Overview

To view your refunds, click the Accounting tab and select Refunds from the dropdown menu.

This page has the following sortable columns:

• Return Date
• Order ID
  • Item Title
• Amazon Disposition
• Order Price
• Return Price
  
  • Replacement Order IDs are included in this column when applicable. Clicking an Order ID will show the details of the sale.
• Cost/Unit Credit
• Net Profit 

For all Refunds with a date on or after July 1st, 2019, the disposition will automatically reflect the disposition reported to us by Amazon. 

Note: Although Merchant Fulfilled returns do appear on the Accounting>Refunds page, they only reflect the information on the Disposition Management page and are not counted twice.  If needed, you can make changes to dispositions for them from the Accounting > Disposition Management page. 

Searching Refunds

The default view of this page shows all refunds from the last 1 month. The Advanced Searchcan be utilized to view the entries within a specific timeframe or a custom date range. You can also search the report by Order ID, Title, ASIN, MSKU, or by scanning the UPC.

You can Export any view you select.

Refund Transaction Details

Clicking on the Order ID will give you a detailed breakdown of the transaction which includes the following where applicable:

• Order Details
  • Order ID
  • Item Title
  • MSKU
  • Date Sold
  • Date Returned
  • ASIN
  • Disposition Status
  • Disposition Reason
  • Customer Comments
  • LPN (License Plate Number)
  • Cost/Unit
  • Supplier
  • Quantity of Item(s) returned
• Income (items in red are negative adjustments, items in green positive)
  • Item Price 
  • Shipping Credit 
  • Gift Wrap Credit
  • Shipping Promotion
  • Shipping and Gift Wrap Chargebacks
  • Restocking Fee
• Expenses (items in red are negative adjustments, items in green positive)
  • Cost/Unit Credit 
  • Amazon Referral Fee
  • Sales Tax Service Fee
  • Closing Fees
  • Return Shipping Cost
  • Refund Administration Fee
  • FBA Customer Return Per Order Fee
  • FBA Customer Return Per Unit Fee
  • FBA Customer Return Weight Based Fee
  • Goodwill Refund - This amount typically reflects what is in the 'Income' section as a negative Item Price adjustment. It does not take the amount out twice, it is just an indication that the transaction was a goodwill refund.
• Other (items in red are negative adjustments, items in green positive)
  • Item Tax
  • Marketplace Facilitator Tax
  • Shipping Tax
  • Marketplace Facilitator Tax Shipping
  • Gift Wrap Tax
• Fees Section
  • Displays all of the Amazon Fees from the Expenses area
• Accounting Section
  • Total Buy Cost
  • Profit %
  • ROI %

Additionally, information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>FBA customer returns once the item is returned to the warehouse.