All of your refunds processed through Amazon will show in Accounting>Refunds. Refunds update after the payment disbursement (settlement close) that contains the refund has been received. If you are not seeing any returns please open a support ticket.
This page has the following sortable columns:
- Return Date
- Order ID
- Item Title
- Order Price
- Return Price
- Cost/Unit Credit
- Net Profit
For all Refunds with a date on or after January 1st, 2019 the Disposition will automatically reflect the Disposition reported to us by Amazon.
For MFN or Merchant Fulfilled Refunds, those are done on the Disposition Management page and will not show a disposition on the Refunds page.
You can use the Advanced Search button to view your refunds within a set timeframe, or a custom date range. You can export the view that you select. You can also search the report by Order ID, Title, ASIN, MSKU, or by scanning the UPC.
Refund Transaction Details
Clicking on the Order ID will give you a detailed breakdown for the transaction which includes the following where applicable:
- Order Details
- Order ID
- Item Title
- Date Sold
- Date Returned
- Quantity of Item(s) returned
- Income (items in red are negative adjustments, items in green positive)
- Item Price
- Shipping Credit
- Gift Wrap Credit
- Shipping Promotion
- Shipping and Gift Wrap Chargebacks
- Restocking Fee
- Expenses (items in red are negative adjustments, items in green positive)
- Cost/Unit Credit (if refund is marked as Sellable)
- Amazon Referral Fee
- Sales Tax Service Fee
- Closing Fees
- Return Shipping Cost
- Refund Administration Fee
- FBA Customer Return Per Order Fee
- FBA Customer Return Per Unit Fee
- FBA Customer Return Weight Based Fee
- Goodwill Refund - This amount typically reflects what is in the 'Income' section as a negative Item Price adjustment. It does not take the amount out twice, it is just an indication that the transaction was a goodwill refund.
- Other (items in red are negative adjustments, items in green positive)
- Item Tax
- Marketplace Facilitator Tax
- Shipping Tax
- Marketplace Facilitator Tax Shipping
- Gift Wrap Tax
- Fees Section
- Displays all of the Amazon Fees from the Expenses area
- Accounting Section
- Total Buy Cost
- Profit %
- ROI %
Additionally, information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>FBA customer returns once the item is received back at the warehouse.
In order to properly account for Refunds before January 1st, 2019, you'll need to manually mark the refunds as either Sellable or Defective:
Marking a Refund as Sellable or Defective
As a rule of thumb, any item that you can no longer sell again, you will mark as Defective. This will keep the buy cost attached to the original sale. If you plan to sell the item again, regardless of the Amazon disposition, even on another marketplace, you will mark the return as Sellable. This provides a cost/unit credit to your account so that the buy cost can be accounted for once the item is sold again. For more information, check out our Self Service Guide.
To the disposition of a return, you'll just need to click either the Sellable or Defective button for each return.
In the screenshot above, we have 1 Defective item. The Buy Cost Credit is $0.00
Click on the Defective button and a dropdown box appears. To change this item from Defective to Sellable, click the Down Arrow in the dropdown box.
To make the dropdown box go away, click anywhere else on the page.
This action causes several changes:
- The quantity will change to 0 on the Defective button and in the dropdown box
- The Defective button will turn gray
- The Sellable button will turn green and its quantity will change from 0 to 1
- The Buy Cost Credit column changes to reflect that the item is now Sellable
You can type the 1 into the dropdown box and press the Enter key to accomplish the same result.This works the same way to change an item from Sellable to Defective.
If you have multiple items in the return, you can split the quantities between the two dispositions by adjusting the amounts for each button.