Marking a Refund as Sellable or Unsellable
As a rule of thumb, any item that you can no longer sell again, you will mark as Unsellable. This will keep the buy cost attached to the original sale. If you plan to sell the item again, regardless of the Amazon disposition (even if on another marketplace), you will mark the return as Sellable. This provides a cost/unit credit to your account so that the buy cost can be accounted for once the item is sold again.
Prior to 2019 Data:
For your data prior to 2019, changes to the disposition will continue to be done on the Accounting>Refunds page. The Amazon Disposition option is not available for this data.
The process for changing the disposition is the same, and is outlined below.
Starting in 2019:
For the data after 2019, changes in the disposition are done on the Dispositions Management page, under the Accounting tab.
For the disposition of a return, you'll just need to click either the Sellable or Unsellable button for each item on the Disposition Management page.
In the screenshot above, we have 1 Defective, or Unsellable item. The Buy Cost Credit is $2.63. Click on the Unsellable button and a dropdown box appears. To change this item from Unsellable to Sellable, click the Down Arrow in the dropdown box:
To make the dropdown box go away, click anywhere else on the page.
This action causes several changes:
- The quantity will change to 0 on the Unsellable button and in the dropdown box
- The Unsellable button will turn gray
- The Sellable button will turn green and its quantity will change from 0 to 1
- The Buy Cost Credit column changes to reflect that the item is now Sellable, showing $0.00
- A date of modification will appear to the right of the Unsellable box, indicating when this was manually changed
You can type the 1 into the dropdown box and press the Enter key to accomplish the same result.This works the same way to change an item from Sellable to Unsellable.
If you have multiple items in the return, you can split the quantities between the two dispositions by adjusting the amounts for each button.
Additionally, information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>FBA customer returns once the item is received back at the warehouse.
Changing the default disposition
The default disposition for the Disposition Management page is Sellable.
You can change the default dispositions a couple of ways.
The first is by going to Settings>Advanced Settings and changing the Disposition Management Defaults.
You can also do this from the Dispositions Management page.
To select a default disposition for items that have been removed, or for Merchant (MFN) returns, click on the small gear icon under the blue Advanced Search button:
Once clicked, your options appear below in a drop down (you can also access this by clicking on your name in the upper right corner of the page and selecting Settings>Advanced Settings):
Either method will update how the items on the Disposition Management page default, but will not alter any past dispositions.