There are a few reasons in which your Replenishment inventory totals may look different than what your total received/sold in Seller Central shows.
- Multi-channel orders were fulfilled – Amazon depletes your inventory, however, InventoryLab does not yet track multi-channel orders to link the inventory depletion to.
- Removal Orders (pre-2019) - Before changes in 2019, we did not track how removal orders affected your inventory. For removal orders prior to 2019, you will need to account to the inventory using the steps in this article.
- Amazon received less or more than what was listed in InventoryLab – There may have been a receiving error when your shipment arrived, the quantity for the shipment may have been altered outside of InventoryLab, or you may have accidentally sent in more or less of what you stated you were sending in InventoryLab.
- Sellable Refunds Prior to 2019 - Sellable refunds prior to 2019 need to be manually added as a quantity to the correct sort sequence.
- Listing Outside of InventoryLab – when you list outside of InventoryLab, no replenishments are created.
- Declining or Deleting Shipments - If you decline a shipment in InventoryLab and do not later send that inventory in through Seller Central, those inventory quantities are not deleted from your replenishments. The same happens if you delete a shipment in Amazon and never recreate and send in that shipment.
- Deleting MSKU out of Shipment Box Contents in InventoryLab - If you delete an MSKU out of your box contents in InventoryLab, you still need to adjust the replenishment made for that item.
- Sending Product Feeds through InventoryLab Without Creating Shipments - Sending product feeds only through InventoryLab creates replenishments for items. If you do not create and send in any shipments to account for these quantities, you will have an excess of inventory quantities in your replenishments.
- Expired Inventory - Amazon no longer creates disposal orders for these to track. They are just adjusted out of your inventory.
- Shipments Have Not Yet Been Marked as Shipped - Until you mark a shipment as 'shipped' the quantities are not accounted for in your Inbound totals, and a discrepancy will show in your replenishments page.
Correcting your Replenishments
After finding the possible reason for your quantity difference, you can correct your replenishments by taking the following steps:
More Quantity than Amazon
If there is more inventory showing in your replenishments than your remaining On Hand from Amazon, you can click the quantity under the corresponding Sort Sequence and decrease the amount so that the First In, First Out sequence will apply correctly for your orders.
If the entire replenishment needs to be removed, you can delete the entire row.
Less Quantity than Amazon
If there is less inventory showing in your replenishments than your remaining On Hand from Amazon, you can click the quantity under the corresponding Sort Sequence and increase the amount.
You can also add a new Sort Sequence with different accounting information by clicking 'Add Row'.