DYMO Not Working - Standard Print Mac

We have found that by following all of the steps below, in the order they are displayed, most issues between InventoryLab's Standard print setup and DYMO printers issues can be solved!

Note: If you need troubleshooting for the IL Print DYMO printer setup, click here.

If you have recently updated Google Chrome and can no longer print, follow the steps here to resolve your issue.

Before beginning, take a moment to confirm that you are able to print from the DYMO outside of InventoryLab.  If it's not printing anywhere, reach out to DYMO support for assistance before taking the below steps.

• Set https://app.inventorylab.com as an exception to any external popup or ad blockers you are running.
  
  
• Disconnect the power cable from your printer.  

• Fully delete all current driver downloads completely from your computer -  This step is CRUCIAL. If you only install the correct driver version without first uninstalling the one you already have, your issue will not resolve.
  • Uninstall instructions for macOS Catalina
  • Uninstall Instructions for macOS Big Sur
  • Uninstall instructions for macOS Monterey
  • Uninstall instructions for macOS Ventura
  • Uninstall instructions for macOS Sonoma
     

• Click your DYMO icon and choose Exit.
  
  
  

• Completely remove the older DYMO certificate from your Mac:
  
  Navigate to Finder>Applications>Utilities and open Keychain Access
  
  In Keychain Access, click System. Look for the DYMO Root CA (for localhost) certificate and click it.
  
  
  
  Right-click and choose "Delete DYMO Root CA (for localhost)". You will need to enter your password twice.
  
  
  
  Do this for each DYMO Root CA certificate in this area.

• Download and install the latest version of the DYMO driver (not DYMO Connect) directly from the DYMO website. For your convenience, the latest file is located below:
  • DYMO Label Software 8.7.5
    
    
• Find the DYMO software download in your Downloads folder (or the location on your computer designated for downloaded files). Double click the file and follow the install instructions.
  
  
• Verify that the DYMO web-service icon is visible in the menu bar that runs along the top of the screen as shown below. If you see an option to Diagnose after clicking it, this confirms it is the correct icon. (If you do NOT see the DYMO icon above, try the steps on this page to bring it up.)
  
  
  
  
  • To check that the DYMO Web Service is communicating with your web-browser, click "Diagnose" then click "Yes" to allow the DYMO Label Web Service to open the test page.
    
    
    
    You should see the following message once the page opens:
    
    
    
    If you do NOT see this message, then your DYMO Label Web Service is NOT communicating and you will need to contact DYMO support to resolve this issue.
     

• Plug your printer back in and turn it on after your driver has been installed.
   
• Make sure the printer is installed on your computer and that it prints from outside of Stratify. (After a driver update, many times the printer will no longer be installed, and this will cause it to not be recognized in Stratify.)

  • Navigate to Mac>Launchpad>System Preferences>Printers & Scanners and click the + sign in the lower right of your printer list to add it if needed. Since your printer is plugged in during this step, your Mac should automatically recognize your printer to select.

VERY IMPORTANT FINAL STEPS

• Log out of Stratify by clicking your name in the upper right-hand corner>Logout
   
• Log back into Stratify.
   
• Navigate to Settings>Print Settings and click "Remove Printer"
  
    
   
• Click "Set Up Your Printer" and follow the steps to complete Print Setup in Stratify once more
  
  
  

If you cannot print at this point, reboot your computer completely before trying to print again. Some systems require a full reboot for the driver update to take place.

Still Having Trouble?

If you are still unable to print after completing these steps, contact us in the Support Portal so we can troubleshoot further.  Including details of any issues that occurred as you went through the steps, error messages, and/or screenshots will help our team pinpoint the issue.