DYMO Not Working - Standard Print Windows

We have found that by following all of the steps below, in the order they are displayed, most issues between InventoryLab's Standard print setup and DYMO printers issues can be solved!

Note: If you need troubleshooting for the IL Print DYMO printer setup, click here.

Before beginning, take a moment to confirm that you are able to print from the DYMO outside of InventoryLab.  If it's not printing anywhere, reach out to DYMO support for assistance before taking the below steps.

• Set https://app.inventorylab.com as an exception to any external popup or ad blockers you are running. 
  
  
• Disconnect the power cable from your printer.
  
  
• Fully delete all current driver downloads completely from your computer -  This step is CRUCIAL. If you only install the correct driver version without first uninstalling the one you already have, your issue will not resolve.
  
  If you have DYMO Connect installed, then delete DYMO Connect from your system. 
  
  • Uninstall instructions for Windows 10
  • Uninstall instructions for Windows 8/8.1
  • Uninstall instructions for Windows 7
    
    
• Download and install the latest version of the DYMO driver (not DYMO Connect) from the DYMO website. For your convenience, the file is located below:
  
  • Windows v8.7.4 download file
    
    
• Find the DYMO software download in your download folder (or the location on your computer designated for downloaded files. Double click the file and follow the install instructions.
  
  
• Once the software has been installed, make sure the DYMO software is set to run on startup.
  • Instructions for Windows 7
  • Instructions for Windows 8
  • Instructions for Windows 10
    
    
• Once the software has been installed, verify the DYMO icon is in your computer's system tray like in the image below.  (If you do NOT see the DYMO icon above, try the steps on this page to bring it up.)
  
  
  
  
  • To check that the DYMO Web Service is communicating with your web-browser, click "Diagnose" then click "Yes" to allow the DYMO Label Web Service to open the test page.
    
    
    
    
    
  • You should see the following message once the page opens:
    
    
  • If you do NOT see this message, then your DYMO Label Web Service is NOT communicating and you will need to contact DYMO support to resolve this issue.
    
    
• Plug your printer back in and turn it on after your driver has been installed.
  
  
• Make sure the printer is installed on your computer and that it prints from outside of Stratify. (After a driver update, many times the printer will no longer be installed, and this will cause it to not be recognized in Stratify.)
  
  • Navigate to Windows 10>Control Panel>View devices and printers to add it again if needed. Since your printer is plugged in during this step, Windows should automatically be recognized to select.

VERY IMPORTANT FINAL STEPS

• Log out of Stratify by clicking your name in the upper right-hand corner>Logout
   
• Log back into Stratify.
   
• Navigate to Settings>Print Settings and click "Remove Printer"
  
    
   
• Click "Set Up Your Printer" and follow the steps to complete Print Setup in Stratify once more
  
  
  

If you cannot print at this point, reboot your computer completely before trying to print again. Some systems require a full reboot for the driver update to take place.

Still Having Trouble?

If you need to download an earlier version of DYMO, try this link:

• Windows v8.7.3 download file

If your DYMO printer is not showing up as an option to select when going through the steps to set it up in Stratify, it's possible that its properties may need to be adjusted as detailed below.

• Navigate to your computer's Control Panel and click View devices and printers under the "Hardware and Sound" section.
  
  

• Right-click on the DYMO printer and select Printer properties from the menu.
  
  

• Under the Security tab, check to make sure that permissions for Print, Manage this printer, and Manage documents are set to Allowed.
  
  
  • The easiest way to set this up for all accounts on the computer is to choose "Everyone" under the "Group or user names" section and then check the boxes for the permissions.
    
    
    
    Once these checkboxes are selected, click Apply to save the change.
    
    
• Re-run the IL Print Setup in Stratify under Settings>Print Settings>Set Up a Printer.

If you are still unable to print after completing these steps, contact us in the Support Portal so we can troubleshoot further.  Including details of any issues that occurred as you went through the steps, error messages, and/or screenshots will help our team pinpoint the issue.