Now that you have a new seller account, you also have a new Merchant ID that will need to be used in InventoryLab. Since InventoryLab currently houses all of the data from your previous seller account, you would essentially need to start over.
Is this what you wish to do?
If so, there are a couple of steps you need to take. Please complete these steps when you have time to complete them all at one time. This will prevent any gaps in your subscription.
Note: Be sure to export any reports you may need from InventoryLab before beginning.
1. Follow the steps provided below to cancel your existing InventoryLab subscription. This will allow us to wipe the data/inventory from InventoryLab for the old seller account.
Click your Account Name>My Account
Locate the Plan section and click Change My Plan.
If you have not yet entered your business address, you will be prompted to add it before making changes to your plan. To bypass this and discontinue service, click Cancel Your Plan.
If you're not prompted to enter a business address, click Cancel My Plan to proceed.
You will be asked to select a reason to stop service. Once done, click Cancel to proceed.
2. If you plan on keeping the same email address for your InventoryLab account, please contact our Customer Champions at support.inventorylab.com once you've canceled. We will need to complete an internal step before you sign up for a new account with us.
Note: Please wait to hear back from us before moving on to Step 3.
3. Go to InventoryLab and signup for a new account. Be sure to use your new seller account's Merchant ID when pairing your two accounts.
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