If you are a paid subscriber and your Profit & Loss report is missing fees for a past settlement as far back as 2016 (Inbound Shipping Fees, Storage Fees, etc), or if Sales from a settlement period are stuck in an Estimated status, it could be due to reports that are missing inside of Seller Central. The most common missing report is the XML version.
To check, go to your Reports>Payments>All Statements page in Seller Central.
On the left side of the page, locate your CLOSED settlement periods (only).
You should see that Download Flat File V2, Download XML & Download Flat File are all available to the far right of those periods.
If correct, it should look like this:
Clicking the down arrow next to "Download Flat File V2" will show all the available reports for the settlement period:
If you do not see all three file types, please open a case with Seller Support and explain to them which types of files you are missing (XML, Flat File, or Flat File V2) and what settlement periods you need them to be available for. If the agent you get states they can only turn the reports on going forward, please ask to have your case escalated. They can generate missing reports for past settlement periods.
Note: Amazon announced that they are discontinuing the Flat File and XML formats for settlement reports as of March 31, 2022. You may only see the Flat File V2 available for reports generated after this date.
Once they get your account corrected and these reports available, our systems will automatically pick them up and get the data synced within 24-48 hours.
If you see a Request Report option for the settlement period(s) with discrepancies, click it to request them and follow the steps above to check that all three report types are available. If so, the data will resync to your account and be reflected in InventoryLab within 24-48 hours.
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